Support
How can we help?
Pick the team that matches your question — every message is answered by a person within one business day. Prefer to browse? Start with the FAQ.
01 · Account
Account & sign-in
Passwords, usernames, email changes, and locked or suspended accounts.
· Reset a password
· Change your email
· Deactivate an account
Email support
02 · Listings
Listings & profiles
Claiming, editing, and verifying your practice profile and media.
· Claim your listing
· Update photos & hours
· License verification
Email listings team
03 · Billing
Billing & payments
Plans, invoices, payment records, refunds, pauses, and cancellations.
· Download an invoice
· Update your card
· Pause or cancel a plan
Email billing
04 · Reviews
Reviews & moderation
Publishing, editing, or reporting reviews — and how moderation works.
· Report a fake review
· Edit your review
· Reply as an owner
Email moderators
05 · Communities
Communities
Posting, community rules, flair, and requesting a new community.
· Community rules
· Report a post
· Request a community
Email community team
06 · PS TV
PS TV
Video uploads, embeds, comments, and channel questions.
· Upload limits
· Embed a YouTube link
· Comment moderation
Email PS TV
07 · Technical
Technical issues
Bugs, broken pages, embeds, widgets, and analytics connections.
· Report a bug
· Widget & badge embeds
· Google Analytics setup
Email tech support
08 · Privacy
Privacy & legal
Data requests, review removal, terms, and cookie preferences.
· Request your data
· Remove a review you wrote
· Cookie preferences
Email privacy team
Support ticket
Open a ticket
Priority
Members: sign in first and your tickets stay attached to your account.
Ticket status
Your tickets
No tickets yet — open one on the left, or sign in to see tickets tied to your account.
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Still stuck?
Talk to a person.
Mon–Fri, 9 AM–6 PM ET · we answer every email within one business day.